Nothing can be more frustrating than when a patient arrives at a hospital to seek care in the emergency department, but has to wait a long time to be seen. The only thing more frustrating are situations in which the wait time is so excessive that the patient decides to leaves the hospital without even being seen.
Medicare’s Hospital Compare data tracks an array of care categories including Emergency Department care. This data includes information such as the average number of minutes patients spend waiting to be seen in a specific hospital’s ER to the percentage of patients who left the ER before actually being seen or receiving care from a doctor.
Definitive Healthcare’s hospital database tracks all Quality Metrics reported in Medicare’s Hospital Compare data including data on ER care.
Here is a look at the top hospitals with the highest percentages of patients who left the emergency room without receiving care.
1. Nacogdoches Medical Center – TX (86%)
2. Pine Creek Medical Center LLP – TX (20%)
3. Doctors Hospital at White Rock Lake – TX ( 18%)
4. Barstow Community Hospital – TX (17%)
5. Dallas Regional Medical Center – CA (16%)
6. Doctors Hospital Tidwell – TX (16%)
7. Riverside General Hospital – TX (15%)
8. Starr County Memorial Hospital – TX (14%)
9. Ben Taub General Hospital – TX (14%)
10. Community Regional Medical Center – CA (14%)
11. Nocona General Hospital – TX (14%)
12. St Alexius Hospital – MO (14%)
13. Truman Medical Center Hospital Hill – MO (14%)
This list is especially interesting as nine out of the thirteen hospitals listed are based in Texas. In Texas the average percentage of patients who left the ER without receiving care is 3%, with a national average of 2%.
The average number of minutes patients spend in the emergency department before being sent home in Texas is 127 minutes, 26 of this minutes are spent waiting to be seen by a healthcare professional.
All thirteen hospitals are classified as short term acute care hospitals.
Data via Medicare’s Hospital Compare data, collection period (1/1/2012-12/31/2012).