The Definitive Blog

Vocera’s Two-Way EHR Integration Improves Patient Flow and Staff Satisfaction

Vocera Communications VCRA, the leading mobile healthcare communications company, announced today that Santa Clara Valley Medical Center (SCVMC) has significantly improved care team efficiency, patient flow and staff satisfaction using a two-way integration between Vocera’s hands-free communication technology and the hospital’s electronic health record (EHR) system, Epic.

SCVMC management has reported that its environmental services (EVS) team achieved a 50 percent improvement in bed turnover rates from discharge to the time the room is ready for the next patient. This has resulted in decreased patient wait times in the emergency room and increased patient satisfaction. Faster turnaround times have also positively impacted hospital revenue.

“Vocera’s technology is fast and easy for our staff to use, and has provided us with noticeable results,” said Poonam Erry, manager of environmental services at SCVMC. “The change in our response times to environmental service requests has been significant, and ultimately allows us to better serve our patients.”

This innovative two-way integration leverages Vocera’s powerful voice-recognition and workflow capabilities by allowing housekeeping staff to use voice commands via their Vocera wireless devices to respond to messages from Epic and update the status of room cleaning requests and bed availability in Epic in real-time. This instant information exchange saves steps by reducing the need for staff to manually login and switch between applications or devices. In addition, the integrated systems provide visibility into time-based data for better quality, performance and patient flow management.

“It’s always exciting and rewarding to see organizations like Santa Clara Valley Medical Center using Vocera technology to improve the patient and staff experience,” said Gautam M Shah, vice president of product management at Vocera. “Our platform’s robust, two-way integrations with EHRs and more than 70 other clinical systems continue to accelerate improvements in efficiency and healthcare delivery. I look forward to many more stories like this one.”

October 20, 2015