FRAMINGHAM, MA – August 2, 2022 – Definitive Healthcare (Nasdaq: DH), an industry leader in healthcare commercial intelligence, has been named the winner of three Stevie® Awards in the 20th Annual American Business Awards® for Customer Service Department of the Year (Gold), Customer Service Team of the Year (Bronze), and Customer Service Executive of the Year (Gold). This year’s award marks the third time that Definitive Healthcare received Stevie® Awards for its excellence in customer success.
The Stevie Awards are a premier worldwide business award, recognizing the achievements and positive contributions of businesses in seven specific functional areas. More than 3,700 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories, and more than 230 professionals worldwide participated in the judging process to select this year’s Stevie Award winners.
“Our customers are at the center of everything we do here at Definitive Healthcare,” said Robert Musslewhite, Chief Executive Officer of Definitive Healthcare. “Our award-winning team is available to navigate solutions, field questions, and collaborate with customers to find the intelligence they need – whether it’s pinpointing physicians across the country, shaping a patient journey, or gaining insights to close a deal. I’m tremendously proud of our team and I admire their collective passion to help our customers transform the healthcare industry.”
The mission of the customer service team and department at Definitive Healthcare is to deliver an award-winning customer experience by ensuring that each of its nearly 3,000 clients in the pharmaceutical, biotechnology, medical device, healthcare technology, provider, consulting, and financial sectors can find continued commercial success and value while using the platform. The department and team’s focus on customer advocacy helped earn them a Gold and Bronze Stevie® award.
The Customer Service Executive of the Year award recognizes Allastair Meffen, Vice President of Customer Experience at Definitive Healthcare. With nearly two decades of experience in customer advocacy roles in the healthcare technology space, Meffen has been instrumental to the evolution and growth of Definitive Healthcare’s award-winning customer service department. Meffen has made numerous improvements to Definitive Healthcare’s customer experience, including the creation of a Digital Experience program in 2021, revamping customer onboarding to ensure better outcomes and value delivery, and adding vertical expertise across the organization.
“I’m incredibly honored to be recognized as the Customer Service Executive of the Year,” said Meffen. “This achievement is a testament to the customer experience team here, with whom I work closely every day to deliver exceptional client service to each and every one of our customers.”
Explore career opportunities on Definitive Healthcare’s award-winning customer service team by visiting: https://www.definitivehc.com/about/careers
About Definitive Healthcare
At Definitive Healthcare, our passion is to transform data, analytics, and expertise into healthcare commercial intelligence. We help clients uncover the right markets, opportunities, and people, so they can shape tomorrow’s healthcare industry. Our SaaS platform creates new paths to commercial success in the healthcare market, so companies can identify where to go next. Learn more at definitivehc.com.
About the Stevie® Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
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ICR for Definitive Healthcare