Two Percent of Acute Care and Long-Term Post-Acute Care Providers Are Using IT-Only Driven Strategies to Coordinate Patient Care And Transfer Data

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PointClickCare’s 2019 Patient Transition Study Reveals That Acute Care and Long-Term Post-Acute Care Patient Coordination Remains Largely Manual

August 15, 2019 – PointClickCare, the leading cloud-based software vendor for the long-term and post-acute care (LTPAC) and senior living markets, announced today the results of its 2019 Patient Transition Study, conducted in partnership with Definitive Healthcare. Respondents, including c-suite executives from acute and post-acute care facilities, provided input on data sharing, concerns about interoperability, and other pressing pain points in care delivery and coordination in a blinded, voice-of-customer quantitative study.

Among other things, the research indicates:

  • 36 percent of acute care providers use manual-only strategies to coordinate patient transitions with the LTPAC community, compared with only 7 percent of LTPACs with acute care providers
  • Approximately 62 percent of post-acute care facilities rely on phone calls between case-workers to transfer patient information and other clinical details
  • Only 11 percent of acute care providers use an integrated EHR
  • More than one-third (36 percent) of acute care providers do not track patients after they are transferred to a post acute care provider
  • Only two percent of acute care and LTPAC providers are using IT-driven strategies only to coordinate patient care and transfer data

Our healthcare system is approaching a critical time in which the ‘silver tsunami’ will drive baby boomers into hospitals and post-acute care facilities in record numbers. Combined with the nursing shortage, razor thin margins, the need to reduce hospital readmissions, and increased government regulations are all creating the need for technology that can deliver best practices for improving patient care,” says B.J. Boyle, vice president and general manager of post-acute insights at PointClickCare.

We live in a siloed healthcare system where communication among hospitals and their skilled nursing partners is neither standardized nor coordinated,” says B.J. Boyle, vice president and general manager of post-acute insights at PointClickCare. “Unfortunately, it’s common for patients to be transferred from one setting without the necessary infrastructure in place to ensure that these transitions will result in positive outcomes for patients. The goal of our research is to better understand the types of technology used during transitions of care, as well as the challenges and opportunities that said technology presents for providers to improve processes and patient care.

Learn more about the study here.

About the PointClickCare 2019 Patient Transition Study
PointClickCare commissioned a blinded, voice-of-customer quantitative study focused on both acute and post-acute providers. It was conducted online by Definitive Healthcare from March 26 to April 22, 2019. A balanced mix of 100+ respondents (CEOs, CIOs, CMOs and additional c-suite titles) from both acute and post-acute care settings were targeted to uncover and highlight the pressing issues surrounding the patient and patient data transition process between the two provider settings. The results were weighted to equally represent input from both settings. For more information or to share your input, visit

About PointClickCare Technologies
PointClickCare Technologies Inc. empowers acute and post-acute care providers with the insights necessary for a fully coordinated and collaborative approach to care delivery. With access to the largest post-acute care data cloud in North America, PointClickCare partners can instantly locate patients within their care network, access patient timelines across the care continuum, view and filter data from care partners, and ensure patient data is being shared during transitions and beyond. Recognized by Forbes as one of the Top 100 Private Cloud Companies and acknowledged by KLAS Research as Best in KLAS Vendor for Long-term Care, PointClickCare leads the way in creating cloud-based environments where providers, patients, and payers eliminate data silos between care settings, connecting stakeholders to meaningful insights. With a suite of fully-integrated applications powered by an interoperable, mobile friendly, and regulatory-compliant electronic health record and revenue cycle management platform, PointClickCare helps care providers connect and collaborate within their care network. Over 17,000 skilled nursing facilities, senior living communities, and home health agencies use PointClickCare today, making it the North American healthcare IT market leader for the acute and post-acute industry. For more information on PointClickCare’s software solutions, please visit

About Definitive Healthcare
Definitive Healthcare is the leading provider of data and intelligence on hospitals, physicians, and other healthcare providers. Its product suite provides the most comprehensive and highest quality data available anywhere on 8,800 hospitals and IDNs; 148,000 physician groups; 1.7 million physicians, nurses, and allied health professionals; 11,200 ambulatory surgery centers; 14,600 imaging centers; 91,600 long-term care facilities; 40,000 clinics; 1,400 ACOs and HIEs; more than 4 billion commercial medical and Rx claims; 115,000 clinical trials; and 900 Canadian hospitals. The company’s data provides its 2,200+ clients with the analytics and insight needed to effectively segment and research the healthcare provider market. Definitive Healthcare is backed by Advent International and Spectrum Equity. For more information, or to trial the service, visit HTTPS://WWW.DEFINITIVEHC.COM/.


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