A 2 minute read
Oct 15, 2020 9:41:42 AM
Everbridge, Inc. (NASDAQ: EVBG), the global leader in critical event management (CEM), today announced that Banner Health, one of the largest nonprofit healthcare systems in the United States, with over 50,000 employees operating 28 hospitals across six states, implemented Everbridge’s Digital Wayfinding indoor navigation solution to help improve patient experience at Banner–University Medical Center Phoenix, a nationally-recognized medical center ranked by U.S. News & World Report as one of the top 50 hospitals in the U.S. for specialty care. Digital Wayfinding introduces turn-by-turn indoor navigation and positioning for real-time, step-by-step directions to a doctor’s office or testing lab, as well as ‘Where am I?’ location points within a hospital building, floor, or room.

'At Banner Health, we always strive to improve the experience of our patients and visitors by making every visit safe and stress-free,' said Carla Fogarty, facility operations director of Banner–University Medical Center Phoenix. 'Everbridge Digital Wayfinding has helped to bring all areas of our campus together, allowing guests to more knowledgably navigate within the hospital and its offices, and ultimately creating a more positive visit.'

Similar to traditional outdoor navigation systems, Digital Wayfinding provides voice prompts, off-route notifications, and visual landmark references to make sure a patient finds his or her way to important hospital appointments. Additional features include Parking Planner, Find My Car and Meet Me, all designed to help hospitals and health care networks increase customer satisfaction and loyalty, reduce missed or late appointments, and improve Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores. Indoor navigation for patients also helps hospitals restore revenue-generating elective and other care procedures previously impacted amid concerns about infection from COVID-19.

'Banner Health joins a growing number of forward-thinking healthcare organizations that rely on Everbridge to help increase patient satisfaction and safety,' said Eric Chetwynd, GM of Healthcare Solutions at Everbridge. 'One measure of that satisfaction includes a visitor’s positive experience on a medical campus or at the doctor’s office. Everbridge’s intuitive ‘blue dot’ indoor navigation helps patients more confidently make their way around a hospital setting, allowing them to better focus on what matters most – their health and well-being.'

In addition to Banner Health, Everbridge supports over 1,500 healthcare entities including 9 of the 10 largest healthcare providers in the U.S., the top pharmaceutical, biomedical and medical device and manufacturing companies, as well as the largest managed care organizations, pharmacies, and statewide health alert networks (HANs), including the Centers for Disease Control and Prevention (CDC) and the National Institutes of Health (NIH).


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