Allastair Meffen to Present "Building a Customer Centric Sales Organization" on Tuesday, February 25, 2020 in New York City
NEW YORK, NY – February 25, 2020 – Definitive Healthcare, the leading provider of data, intelligence, and analytics on the healthcare provider market, today announced that its Associate Vice President of Customer Success, Allastair Meffen, will be presenting at Frost & Sullivan's MindXchange event in New York City today at 11:20 a.m. ET.
In today's presentation “Building a Customer Centric Sales Organization” Meffen will educate his audience on ways to succeed in a new customer-centric landscape, and how to adopt an outcome-based sales ecosystem. In this session, Meffen will provide insights on: (1) how to properly document customers’ and prospects’ high-level objectives and the metrics being tracked to achieve ROI; (2) how to develop best practices surrounding joint introductory calls; and (3) translating desired outcomes into specific customer journey roadmaps and implementation plans.
Topic: Building a Customer Centric Sales Organization
Who: Allastair Meffen, Associate VP of Customer Success, Definitive Healthcare
When: Tuesday, February 25, 2020
Time: 11:20 a.m. – 11:35 a.m. ET
About the Presenter: Allastair Meffen Associate Vice President of Customer Success, Definitive Healthcare
Allastair Meffen is a results-driven professional with over a decade of managing high-performance teams, developing and managing skilled professionals, and creating strategic cross-functional alliances with organization leaders to effectively align with and support key business initiatives.
As Associate Vice President of Customer Success, Allastair runs Definitive Healthcare’s award-winning customer support team where he oversees five teams comprised of 50 employees. In his role, Allastair works closely with Definitive Healthcare’s customer success, customer relationship management, operations, and support, integration, and training teams – working with the leadership team to drive value within Definitive’s customer base. Since joining Definitive, Allastair has helped the customer success team grow from 18 to 50 employees, increased the company’s net promoter score (NPS) by 15 points, and has maintained an average 92% gross revenue retention percentage.
Previously, Allastair spent 12 years at Imprivata, managing a 10-person team. In this role, he attained a 99% customer renewal rate and a 95% customer retention rate while providing guidance to 75 top tier customers in the form of trainings as well as identifying cross sell and upsell opportunities.
About Definitive Healthcare Definitive Healthcare is the most comprehensive and accurate source for data insights and analytics on the healthcare provider market. Its product suite provides the most comprehensive and highest quality data available anywhere on 8,800 hospitals and IDNs; 135,000 physician groups; 1.7 million physicians, nurses, and allied health professionals; 11,000 ambulatory surgery centers; 15,800 imaging centers; 85,500 long-term care facilities; 40,000 clinics; 1,800 ACOs and HIEs; and 5.7 billion medical commercial claims covering 313 million patient lives. The company’s data provides its 2,500 clients with the analytics and insight needed to effectively segment and research the healthcare provider market. Definitive Healthcare is backed by 22C Capital, Advent International, and Spectrum Equity. For more information, or to trial the service, visit https://www.definitivehc.com/.