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EXPERT

EXPERT provides access to a team of experienced healthcare data analysts and industry specialists who enable your success through high-touch, one-on-one engagement to solve business questions through a data-driven lens.

Available in sets of either 80 hours per year or 160 hours per year, your industry expert can help you design customized and precise data feeds; create sophisticated and personalized data analyses; develop presentations or business materials to guide strategic executive conversations; and help customize your existing Definitive Healthcare dashboards.

Data science

At Definitive Healthcare, we know that you want to understand high-level trends in the market in order to find the right patients and prescribing physicians faster. Our Data Science Team uses high-end, advanced analytic methods and statistics to add value to our data. Experts in various therapeutic areas bring that expertise to bear in addressing your commercial strategy needs.

With help from machine learning and natural language technologies, we can categorize and model complete patient populations through analyzing our data’s patterns and groupings. Whether you’re looking to identify specific markers along the patient journey that reveal the probability of a confirmed diagnosis, or by reviewing comorbidities to create projection models, it is our aim to give you a full estimation of the healthcare market and patient journey so that you can reach the right decision maker or patient at the exact right time.

And, if you’re looking to narrow in on a particular sector, like early rare disease patients for example, our Data Science team can also work with you to customize a model to address your individual needs.

Award-winning customer experience team

At Definitive Healthcare, we built our business with a customer-centric mindset. More than half of the Definitive Healthcare team is devoted to customer-facing roles, serving a broad customer base of more than 2,500 organizations in the pharmaceutical, medical device, healthcare IT, finance, staffing/recruiting, and facility services verticals. Each representative is U.S.-based and addresses your time-sensitive day-to-day needs with an average first reply of 1.1 hours and a full ticket resolution time of 2 hours. In 2018, Definitive Healthcare’s Customer Success department achieved a 94% customer satisfaction rating, and in 2019, the team earned a Silver Stevie Award in the “Customer Service Department of the Year” category.

Definitive Healthcare customers not only have the option to reach out to their Customer Success representative, but they also have access to our Help Center. The Help Center contains onboarding and training videos, best practices articles, FAQs, new user training, deep dive product training, webinar replays, news, a glossary of data definitions, source information, and more. Our Customer Success department continually updates and adds to this database based on customer suggestions and feedback in our ongoing effort to continually improve our product and user experience. Visit Customer Experience Hub