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Frequently Asked Questions (FAQs)

Defined terms in these FAQs have the same meaning as in the Privacy Policy unless stated otherwise.

 

Who is Definitive Healthcare?

Definitive Healthcare delivers data, insights, and analytics on the healthcare market to help companies accelerate their go-to-market efforts. Since 2011, we’ve helped our clients navigate the increasingly complex healthcare market by providing them with deep, high-quality information on healthcare facilities and physicians.

Our product suite provides comprehensive data on 9,100 hospitals and IDNs; 124,000 physician groups; 2 million physicians, nurses, and allied health professionals; 11,300 ambulatory surgery centers; 17,500 imaging centers; 96,000 long-term care facilities; 45,000 clinics; 2,300 ACOs and HIEs; nearly 11 billion prescription claims; and 7.38 billion commercial medical claims.

 

What types of information does Definitive Healthcare’s platform contain?

Definitive Healthcare has created profiles on over 300,000 healthcare organizations and 2 million healthcare professionals in the United States.

For healthcare organizations (HCO), data collected includes firmographic, demographic, technographic, financial, quality, and clinical metrics that help our clients effectively analyze the healthcare market. We also collect data around leadership at healthcare organizations, where we will track such as name, job title, business e-mail, business phone, and social media links, information which is designed to help facilitate business-to-business communication.

For healthcare professionals (HCP), we collect business personal information, such as National Provider Identification Number, name, places of employment, practice address, business e-mail and business phone, affiliation to other HCOs, clinical, and quality data.  

 

How does Definitive Healthcare collect information for its healthcare provider profiles?

Definitive Healthcare collects data for its healthcare provider profiles in several ways and several sources, including: 

  • Publicly available information, including from federal, state, and other regulatory agencies
  • Licensed data from other companies
  • Web research on publicly available information through technology and our in-house research team
  • Electronic and phone surveys conducted by our research team based in the United States

 

How Do Definitive Healthcare’s Customers use this data?

Definitive Healthcare’s dataset is focused on Business Information about HCOs and HCPs. Information collected about HCOs and HCPs is combined into healthcare provider profiles, and made available to licensed enterprise customers of Definitive Healthcare for many different purposes, including commercial strategy, analytics, and business-to-business sales and marketing.

 

Does Definitive Healthcare track information for residents of the European Union?

Definitive Healthcare’s products and services focus on Healthcare Organizations (HCO) around the world, however, in the case of healthcare provider profiles, we only collect business information about individuals in the United States and Canada. Information we collect regarding HCOs in the European Union is focused on firmographic, telegraphic, and other information at an organizational, and not individual, level.

 

What Information does Definitive Healthcare track on Canadian HCOs?

Definitive Healthcare tracks information on HCOs in Canada, including hospitals, health systems, and long-term care facilities. Information collected on HCOs in Canada include firmographic, telegraphic, and other information at the organization level, including executive leadership. Personal and business information collected on individuals is limited to name, job title, and place of employment; no contact information (e-mail or business phone) is collected.

 

How does Definitive Healthcare protect the individuals’ privacy when sharing business information?

Definitive Healthcare collects and sells business personal information included in our healthcare provider profiles for the purpose and with the intention of helping to facilitate business-to-business communication and other business activities. Definitive Healthcare does not sell home address, Social Security Number, personal e-mail, personal phone number, or other similar categories of personal information. If you wish to opt-out of the sale of any of your personal information, please visit our privacy center at this link.

 

Is Definitive Healthcare in compliance with privacy laws such as GDPR and CCPA?

Definitive Healthcare strongly supports a consumer’s right to data privacy. We strive to comply with applicable provisions of the California Consumer Privacy Act (CCPA) and the European Union’s General Data Protection Regulation (GDPR), and we closely monitor other similar legislation across the United States and around the globe.

To learn more about Definitive Healthcare’s Privacy Policy, please visit our Privacy Center

To learn more about Definitive Healthcare and the CCPA, please visit our CCPA Policy 

To learn more about Definitive Healthcare and GDPR, please visit the section in our Privacy Policy entitled “Your rights under the GDPR

How Can I Find Out More?

To find out more information, please read our Privacy Policy and visit our Privacy Center. To request further information, ask a question not answered here, or to submit feedback, please contact us:

Mail: 

Definitive Healthcare  
Attn: Data Privacy Officer  
550 Cochituate Road  
Suite 4  
Framingham, MA 01701

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