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Patient Reported Experience Measures (PREMs)

What are Patient Reported Experience Measures (PREMs)?

PREMs are validated questionnaires that gather information regarding the views of patients and families concerning the care they received. These questionnaires are often used to measure the quality of care.

Compared to patient-reported outcome measures, PREMs don’t look at the outcome of care received but instead at how the process of receiving care impacted the patient’s experience at the facility. Some qualities that can affect this include a communication from doctors and timeliness of assistance. However, unlike satisfaction surveys, the PREMs report objective experiences, removing the ability to report on subjective views.

There are two classifications for PREMS: relational and functional. Relational PREMs identify the patient’s experience and how they felt while receiving care. Functional PREMs examine practical issues such as what facilities were available.

How do PREMs improve healthcare?

PREMs are a part of patient-centered care, which focuses on treating the individual receiving healthcare with dignity and respect. The information obtained through PREMs allows facilities to see areas needing improvement and provide insight into patient care quality. The data from PREMs is also valuable for healthcare providers when comparing clinical care.