Healthcare Insights
Top telehealth companies by market share
The COVID-19 pandemic dramatically accelerated the adoption of telehealth technology by hospitals and healthcare organizations across the country. While telehealth usage has fallen from pandemic highs, the technology appears poised to stick around as another tool in the provider’s toolbox to treat patients, particularly those in the mental healthcare space.
Below, we’ve listed the top ten telehealth vendors in the U.S. ranked by market share.
| Rank | Vendor | # of installs | % of market share | % of market penetration | Explore dataset |
|---|---|---|---|---|---|
| 1 | Zoom | 1,561 | 32.32% | 21.26% | Explore |
| 2 | Cisco Systems | 583 | 12.07% | 7.94% | Explore |
| 3 | Amwell | 572 | 11.84% | 7.79% | Explore |
| 4 | Doxy.me | 516 | 10.68% | 7.03% | Explore |
| 5 | Teladoc | 507 | 10.50% | 6.91% | Explore |
| 6 | Proprietary Software | 457 | 9.46% | 6.22% | Explore |
| 7 | Vidyo | 444 | 9.19% | 6.05% | Explore |
| 8 | Philips Healthcare | 314 | 6.50% | 4.28% | Explore |
| 9 | Polycom | 282 | 5.84% | 3.84% | Explore |
| 10 | Microsoft | 233 | 4.82% | 3.17% | Explore |
Fig. 1: Telehealth vendor market share sourced from Definitive Healthcare’s HospitalView product. Data is proprietary and updated on a continuous basis. Data accurate as of January 2023.
What is the most used telehealth platform?
Zoom dominates the telehealth space with a market share of 32.32%. Since COVID-19, Zoom has become a ubiquitous form of communication across people’s personal and professional lives. Despite being a general telecommunications software, Zoom is the dominant telehealth vendor with 1,561 installations.
Cisco Systems is a California-based company that designs, manufactures, and sells networking products, software, and telecommunications equipment. Cisco is ranked second on our list with 583 installations and has a market share of 12.07%.
Amwell telemedicine is ranked third with 572 installs and a market share of 11.84%. Unlike the first two vendors on our list, Amwell offers telehealth solutions specialized for a wide range of care settings.
Healthcare specific vendors such as Doxy.me and Teladoc round out the top five with each vendor garnering between 10-11% market share.
Most hospitals have a telehealth solution in place
According to data from Definitive Healthcare’s HospitalView product, 65.53% of hospitals have a telemedicine solution installed. That still leaves over a third of hospitals without a telehealth vendor in place, representing a significant opportunity for telehealth software companies to increase market penetration and expand their market share.
How does telehealth work?
Telehealth, also referred to as telemedicine, is the modernization of the delivery of healthcare via remote clinical services. Telehealth technology has existed since the 1950s but has been making huge strides in the past decade or so due to the rapid technological advancements in areas like video software and communication.
Telehealth technology presents an opportunity for patients and providers to leverage technology to communicate without being in the same room. Types of telemedicine tools include phone calls, video chats, emails, and text messages.
To learn more about the future of telehealth, check out the latest utilization data on our blog on the top 5 healthcare trends of 2022.
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